MCQs on Communication QUIZ SET 42

By | January 4, 2017

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Communication Important question CBSE NET part 2

Question 1
The final stage of the process of conflict resolution is evaluating the solution. Which statement best describes this stage?
A
It should take place within 24 hours of the partners' final agreement on the best solution, while memories are still fresh.
B
It should involve a trained negotiator, even if the rest of the process has not.
C
It should always lead to a win-win situation, if the steps have been followed properly.
D
It should be done some time later, because human behavior does not change overnight.
Question 2
In all stages, there are five choices. Which of these is NOT one of those choices noted by the author?
A
continuing to move forward
B
stagnating
C
going backward
D
speeding up
Question 3
Which of the following is a synonym for integrity?
A
honor
B
truthfulness
C
decency
D
These are all synonyms for integrity.
Question 4
Several types of interviews are briefly discussed in the chapter. Which of the following interviews is correctly defined?
A
The stress interview is intended to resolve workplace stress between labor and management.
B
The exit interview occurs when an employee's job is terminated and typically occurs by having the employee complete a questionnaire.
C
The goal of an appraisal interview is to ask the employee's coworkers a series of questions to evaluate his/her performance.
D
A disciplinary interview occurs when a problem area has arisen, and management wants to hear the employee's perspective on the problem.
Question 5
Which of the following is NOT an advantage of an interview mentioned in this chapter?
A
It provides an opportunity for feedback and follow-up questions.
B
The person who is gathering the data can save time over more traditional research methods.
C
The interviewer is able to gather personal information, such as reactions to events.
D
These are all mentioned in the chapter.
Question 6
Which of the following is NOT listed as an advantage of good preparation for an interview?
A
You will gain credibility, thus the interviewee will be more willing to spend time answering your questions.
B
You will be able to frame better questions, thus gaining a greater depth of understanding of the topic you are seeking information on.
C
You will make better use of your own time since you will be able to get to the heart of the information more quickly.
D
You will save the interviewer's time.
Question 7
When you decide on the format for the interview, you are deciding whether to use a(n)
A
open-format interview.
B
closed-format interview.
C
semi-open format interview.
D
all of the above.
Question 8
Which format does Hybels advocate as the best for an interview?
A
The closed-format because it allows the interviewer to stay focused.
B
The open-format because the interviewer has more control and feels freer to answer questions.
C
The semiopen format because it permits spontaneous follow-up and flexibility.
D
The semiclosed format because it establishes the greatest amount of intimacy and encourages honest answers.
Question 9
"What are the differences between the Gulf War in 1991 and the current war in Iraq?" is an example of a
A
primary question.
B
follow up question.
C
closed question.
D
leading question.
Question 10
"Why doesn't this university have a fairer way to calculate students' GPA?" is an example of a(n)
A
open question.
B
primary question.
C
leading question.
D
neutral question.
Question 11
Which statement about appropriate use of questions is correct?
A
Leading questions are rarely appropriate, although sometimes used by reporters and talk-show hosts.
B
Follow-up questions are more useful at the end of the interview.
C
The number of primary questions should be limited so the interview does not exceed its time limit.
D
Closed questions can be effective when the interviewee gives excessively long answers and the interviewer wants to regain control of the process.
Question 12
Hybels gives a lot of helpful advice on whether to record an interview or just take notes. Which of the following statements would NOT be advice the author would give?
A
If you are videotaping, you can concentrate more on the nonverbal cues of the interviewee.
B
Videotaping allows you to capture precise quotations.
C
It is important to have two microphones so that you can avoid a lot of background noise when videotaping.
D
It is important to get permission from the interviewee to videotape and to inform him/her of your intended use of the videotape.
Question 13
Which of the following pieces of advice would the author give to a person preparing to conduct an interview?
A
Be careful about asking follow up questions, since they could make you appear ill-informed.
B
Don't be too concerned about the time because you might lose the chance to gather some unexpected and valuable information.
C
It is important to make the interviewee feel at ease; expressing your interest in the topic and thanking the person for agreeing to be interviewed are good ways to accomplish this.
D
Try to avoid interviewing a person who knows too much about your topic, for you might lose control of the interview if the answers are too long.
Question 14
A resume is
A
simply a summary of your education.
B
simply a summary of your work experience.
C
simply a summary of your skills.
D
all of the above.
Question 15
When researching for a job interview, you should learn about which of the following?
A
the company's products and services
B
the size of the company
C
the company philosophy
D
all of the above
Question 16
The author suggests practicing your answers to questions in the following area(s) EXCEPT
A
strengths and weaknesses
B
academic background
C
marital and family background
D
job expectations
Question 17
Which of the following is NOT an interview behavioral recommendation provided by the author?
A
Wait until you are offered a chair before sitting.
B
Arrive 20-30 minutes early.
C
Make eye contact with the interviewer.
D
Try to get the interviewer to describe the position.
Question 18
The author describes improper interview behavior. Which of the following is NOT considered improper?
A
chewing gum
B
overanswering questions
C
inquiring about salary during the initial interview
D
conducting yourself as if you are determined to get the job
Question 19
It is important to do research about a company that you want to work for in order to
A
be able to prepare better questions for the interview.
B
know if the company is public.
C
get contact names and numbers.
D
achieve all of the above.
Question 20
Cultural differences include which of the following?
A
countries of origin
B
music preferences
C
grooming standards
D
All of the above are cultural differences noted by the author.
Question 21
When in the workplace, which is true about gender differences?
A
Women use report-talk and men use rapport-talk.
B
Women and men both use report-talk.
C
Women use rapport-talk and men use report-talk.
D
Women and men both use rapport-talk.
Question 22
Considering conflict resolution in the workplace, the author suggests which of the following?
A
Plan, prepare, and rehearse.
B
Address the issue immediately.
C
Adopt an adversarial attitude.
D
Aggressively state the message.
Question 23
All small groups share which common characteristic(s)?
A
They reflect the culture in which they function.
B
They have no expectations for individual behaviors.
C
Rules do not apply to small groups, only large groups.
D
All of the above.
Question 24
Which statement best describes American cultural values concerning groups?
A
Most Americans are more comfortable with groups in the workplace than in social settings.
B
Groups that are exclusively male or female function better in our culture.
C
Older people are more likely to make the ultimate decisions in a cross-generational group.
D
Within the group, all people have an equal voice and the majority decides.
Question 25
Which statement concerning group norms is accurate?
A
At the first meeting of a new group, agreeing on the norms should be the first item of business.
B
Typically, the norms are written and become part of the group's formal record.
C
Norms give the group structure and enable it to function more efficiently.
D
An experienced group member should be able to figure out the norms shortly after joining a new group.
There are 25 questions to complete.
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