Human Resource Management MCQ

1351. Which of the following is the term used to describe a business where key decisions are made at head office?

Correct Answer: Correct answer is: (C) Centralised business.

Exam Relevance: MBA, BBA, HRM exams

Difficulty: Easy

Concept notes: In a centralised business, key decisions are made at the head office, often leading to a more controlled and uniform approach across the organisation.

Common Mistakes: Students may confuse centralised with hierarchical structures, which refer to the levels of management rather than the decision-making process.

Explanations: A centralised business is characterized by decision-making authority being concentrated at the head office. This means that important decisions affecting the entire organization are made by top-level management, ensuring consistency and control across all departments and branches.

Option Analysis:

Option A: Hierarchical organisational structure refers to the levels of management and reporting relationships within an organization, not the location of decision-making.
Option B: Flat organisational structure is characterized by fewer levels of management and a more horizontal structure, but it does not specify where decisions are made.
Option C: Centralised business is the correct term for a business where key decisions are made at the head office.
Option D: Decentralised business is the opposite of centralised, where decision-making authority is distributed among lower levels of the organization.

Mnemonic: Think "Central" for "Centralised" - decisions are at the center.

1352. Arrange different phases of Hawthorne experiments in their right sequence: Relay assembly test room experiments Bank wiring observation test Illumination experiment Personal counselling Mass interviewing programme

Correct Answer: Correct answer is: (B) III, I, V, II, IV.

Exam Relevance: CAT, GMAT, GRE, Management entrance exams

Difficulty: Moderate

Concept notes: The correct sequence of the Hawthorne experiments is based on the chronological order in which they were conducted.

Common Mistakes: Students often confuse the order of the experiments due to the complexity and overlapping nature of the studies.

Explanations: The correct sequence of the Hawthorne experiments is as follows: 1. Illumination experiment (III) 2. Relay assembly test room experiments (I) 3. Personal counselling (V) 4. Bank wiring observation test (II) 5. Mass interviewing programme (IV) The illumination experiment was the first phase, followed by the relay assembly test room experiments. Personal counselling was introduced next, followed by the bank wiring observation test. The final phase was the mass interviewing programme.

Option Analysis:

Option A: Incorrect sequence.
Option B: Correct sequence.
Option C: Incorrect sequence.
Option D: Incorrect sequence.

Mnemonic: Illumination, Relay, Counselling, Bank, Interview

1353. Consider the following Statements: Culture only refers to countries HR managers are not responsible for planning and achieving organizational objectives. When evaluating a job opportunity, you should pay attention to health care, retirement benefits and your special needs. Which of the following statement(s) is/are true?

Correct Answer: Correct answer is: (C) Only 3.

Exam Relevance: GMAT, GRE, MBA entrance exams

Difficulty: Moderate

Concept notes: The correct statement is that when evaluating a job opportunity, you should pay attention to health care, retirement benefits, and your special needs.

Common Mistakes: Students may mistakenly believe that culture only refers to countries or that HR managers are not responsible for planning and achieving organizational objectives.

Explanations: Statement 1 is incorrect because culture can refer to various aspects within an organization, not just countries. Statement 2 is incorrect because HR managers are indeed responsible for planning and achieving organizational objectives. Statement 3 is correct as it highlights the importance of considering health care, retirement benefits, and special needs when evaluating a job opportunity.

Option Analysis:

Option A: Incorrect because it includes statement 2, which is false.
Option B: Incorrect because it includes statements 1 and 2, which are false.
Option C: Correct because it only includes statement 3, which is true.
Option D: Incorrect because it includes statement 1, which is false.

1354. Element of Performance Management are

Correct Answer: Correct answer is: (D) Only (A) & (B).

Exam Relevance: HRM exams, MBA exams, Management exams

Difficulty: Moderate

Concept notes: Performance management involves various elements, including goal setting and performance improvement plans.

Common Mistakes: Students may mistakenly include human resources planning as an element of performance management, which is a broader HR function.

Explanations: Performance management focuses on setting goals and improving performance through structured plans. Goal setting (A) and Performance Improvement Plan (B) are core components of performance management. Human Resources Planning (C) is a separate function that deals with workforce planning and is not directly part of performance management.

Option Analysis:

Option A: Goal setting is a fundamental part of performance management, as it establishes clear objectives for employees.
Option B: Performance Improvement Plan is a structured approach to help employees meet performance standards, making it a key element of performance management.
Option C: Human Resources Planning is not a direct element of performance management but rather a broader HR function.
Option D: This option correctly identifies goal setting and performance improvement plans as elements of performance management.

Mnemonic: GPI: Goal setting, Performance Improvement

1355. The Public Services Commission of Malaysia's function falls under the

Correct Answer: Correct answer is: (C) Article 144 (1) of the Federal Constitution.

Exam Relevance: Malaysian Civil Service Exams, Public Service Commission Exams

Difficulty: Moderate

Concept notes: The Public Services Commission of Malaysia is established under Article 144 of the Federal Constitution. The specific function of the Commission is detailed in Article 144 (1).

Common Mistakes: Students may confuse the specific article number with other related articles in the Federal Constitution.

Explanations: Article 144 (1) of the Federal Constitution establishes the Public Services Commission and outlines its functions. This includes the appointment, transfer, and disciplinary control of public servants. The other articles in this section deal with different aspects of the Commission but do not specifically establish its function.

Option Analysis:

Option A: Incorrect, as Article 144 (2) deals with the appointment of members of the Commission, not its function.
Option B: Incorrect, as Article 144 (3) pertains to the tenure and conditions of service of the members, not the function of the Commission.
Option C: Correct, as Article 144 (1) establishes the Public Services Commission and outlines its functions.
Option D: Incorrect, as Article 144 (4) deals with the power to make regulations, not the function of the Commission.

1356. Managers use a(n)..... to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

Correct Answer: Correct answer is: (B) HR Scorecard.

Exam Relevance: SHRM-CP, SHRM-SCP, HR Certification Institute (HRCI) exams

Difficulty: Moderate

Concept notes: The HR Scorecard is a tool used to measure the effectiveness and efficiency of the HR function in aligning with the company's strategic goals.

Common Mistakes: Students may confuse the HR Scorecard with other HR metrics or tools, such as benchmarks or high-performance work systems.

Explanations: The HR Scorecard is specifically designed to measure the HR function's effectiveness and efficiency in producing employee behaviors that support the company's strategic goals. It provides a comprehensive framework for evaluating HR activities and their impact on organizational performance. Metrics and benchmarks are more general terms and do not specifically focus on the alignment of HR activities with strategic goals. High-performance work systems are a set of practices designed to improve employee performance but do not serve as a measurement tool.

Option Analysis:

Option A: Metrics are general measures but do not specifically focus on the alignment of HR activities with strategic goals.
Option B: The HR Scorecard is the correct tool for measuring the HR function's effectiveness and efficiency in supporting strategic goals.
Option C: Benchmarks are used for comparison but do not specifically measure the HR function's effectiveness in producing strategic behaviors.
Option D: High-performance work systems are practices to improve performance but are not a measurement tool.

Mnemonic: HR Scorecard: "Score" your HR's strategic impact.

1357. These parties are having direct association with the organization

Correct Answer: Correct answer is: (C) Employees.

Exam Relevance: GMAT, GRE, MBA entrance exams

Difficulty: Easy

Concept notes: Employees are directly associated with the organization as they are part of the internal workforce and contribute to the organization's operations and goals.

Common Mistakes: Students may confuse suppliers or competitors as having a direct association, but these are external parties.

Explanations: Employees are directly associated with the organization because they are part of the internal workforce and contribute to the organization's operations and goals. They are integral to the functioning of the organization and have a direct impact on its performance.

Option Analysis:

Option A: Suppliers are external parties that provide goods or services to the organization, not directly associated with the internal operations.
Option B: Competitors are external entities that operate in the same market and do not have a direct association with the organization's internal operations.
Option C: Employees are directly associated with the organization as they are part of the internal workforce and contribute to the organization's operations and goals.
Option D: This option is not applicable as the correct answer is provided.

1358. The highest percentage growth in forecasted health occupations employment by 2022 is for which of the following occupations?

Correct Answer: Correct answer is: (A) Physician assistants.

Exam Relevance: GRE, GMAT, MCAT, USMLE

Difficulty: Moderate

Concept notes: The highest percentage growth in forecasted health occupations employment by 2022 is for physician assistants.

Common Mistakes: Students may confuse the growth rates of different health occupations, leading to incorrect selection.

Explanations: Physician assistants are projected to have the highest percentage growth in employment among the listed health occupations by 2022. This growth is driven by factors such as an aging population, increased demand for healthcare services, and the expansion of healthcare facilities. The role of physician assistants is becoming increasingly important in providing accessible and efficient healthcare, contributing to the high growth rate.

Option Analysis:

Option A: Correct. Physician assistants are expected to have the highest growth rate due to increasing demand for healthcare services and the expansion of healthcare facilities.
Option B: Incorrect. Registered nurses, while important, are not projected to have the highest growth rate among the listed occupations.
Option C: Incorrect. Physicians and surgeons are crucial, but their growth rate is not as high as that of physician assistants.
Option D: Incorrect. Medical and health services managers are also important, but their growth rate is not the highest among the listed occupations.

Mnemonic: P.A. Growth: Physician Assistants, Projected Growth

1359. Guests who prefer accommodations that enable them to connect to multiple devices through WiFi

Correct Answer: Correct answer is: (A) Business travelers.

Exam Relevance: GMAT, GRE, MBA entrance exams

Difficulty: Easy

Concept notes: Business travelers often require multiple device connectivity for work purposes.

Common Mistakes: Students may incorrectly assume leisure guests also need multiple device connectivity.

Explanations: Business travelers frequently need to connect multiple devices such as laptops, smartphones, and tablets to the internet for work-related tasks. This requirement is less common for leisure guests, who typically use fewer devices and have less stringent connectivity needs.

Option Analysis:

Option A: Correct. Business travelers need multiple device connectivity for work.
Option B: Incorrect. Leisure guests generally do not require multiple device connectivity.
Option C: Incorrect. Only business travelers are specifically mentioned as needing multiple device connectivity.
Option D: Incorrect. Business travelers do need multiple device connectivity.

Mnemonic: WiFi for Work, Not Play

1360. Which of the following orders is followed in a typical selection process?

Correct Answer: Correct answer is: (B) Application form, test and/or interview, reference check and physical examination.

Exam Relevance: HR Management Exams, Recruitment and Selection Exams, Competitive Government Exams

Difficulty: Easy

Concept notes: The typical selection process in organizations follows a logical sequence to ensure a thorough evaluation of candidates.

Common Mistakes: Students may confuse the order of steps, particularly the placement of the reference check and physical examination.

Explanations: The selection process begins with the application form, which gathers basic information and qualifications. Next, candidates undergo tests and/or interviews to assess their skills and suitability. Reference checks follow to verify the candidate's background and past performance. Finally, a physical examination ensures the candidate is fit for the job.

Option Analysis:

Option A: Incorrect because the reference check and physical examination should not precede the test and/or interview.
Option B: Correct as it follows the logical sequence of the selection process.
Option C: Incorrect because the reference check should not be the first step.
Option D: Incorrect because the physical examination should not be the first step.

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Human Resource Management MCQ - Set 136

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