Correct Answer: Correct answer is: (C) Higher skill identity.
Exam Relevance: Organizational Behavior, Human Resource Management, Industrial Psychology
Difficulty: Moderate
Concept notes: The job characteristics model identifies three psychological states that result from job characteristics: experienced meaningfulness of the work, experienced responsibility for outcomes, and knowledge of the actual results of the work activities. These states lead to internal motivation, improved work performance, and lower absenteeism and turnover. However, higher skill identity is not a direct outcome of these psychological states.
Common Mistakes: Students may confuse skill identity with the psychological states of meaningfulness, responsibility, and knowledge of results, which are directly linked to the outcomes of the job characteristics model.
Explanations: The job characteristics model posits that the psychological states of experienced meaningfulness, experienced responsibility, and knowledge of results lead to internal motivation, improved work performance, and lower absenteeism and turnover. Higher skill identity, while potentially beneficial, is not a direct outcome of these psychological states according to the model.
Option Analysis: - Option A: Internal motivation is a direct outcome of the psychological states identified in the job characteristics model.
- Option B: Lower absenteeism and turnover are also direct outcomes of the psychological states identified in the job characteristics model.
- Option C: Higher skill identity is not a direct outcome of the psychological states identified in the job characteristics model.
- Option D: Improved work performance is a direct outcome of the psychological states identified in the job characteristics model.