Correct Answer: Correct answer is: (A) You put the caller on hold, dial the extension where you want to transfer the call, and hang up.
Exam Relevance: General Office Skills, Business Communication, Customer Service Exams
Difficulty: Easy
Concept notes: The correct method for transferring a call on a hardwired telephone involves placing the caller on hold, dialing the extension, and then hanging up to complete the transfer.
Common Mistakes: Students may mistakenly believe that transferring a call involves simply hanging up or using a speed dial feature, which are not the correct procedures for transferring a call on a hardwired phone.
Explanations: To transfer a call on a hardwired telephone, you first place the caller on hold. This ensures the caller remains connected to the line. Next, you dial the extension of the destination where you want to transfer the call. Finally, you hang up, which completes the transfer and connects the caller to the new extension.
Option Analysis: - Option A: This is the correct procedure for transferring a call on a hardwired telephone.
- Option B: Speed dialing is not the correct method for transferring a call.
- Option C: Hanging up and redialing would disconnect the caller and not transfer the call.
- Option D: It is possible to transfer a call on a hardwired phone using the correct procedure.
Mnemonic: Hold, Dial, Hang (HDH)
The MCQ is quite entertaining and will help in increasing knowledge also.
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