Correct Answer: Correct answer is: (A) Rapport building, Exploration, Action planning.
Exam Relevance: HRM exams, Management exams, Organizational Behavior exams
Difficulty: Moderate
Concept notes: Performance counseling involves three key phases: rapport building, exploration, and action planning. These phases are designed to create a supportive environment, identify areas for improvement, and develop a plan for future actions.
Common Mistakes: Students may confuse the phases with other counseling or coaching models, such as those that include support building or accurate planning.
Explanations: Rapport building is the initial phase where the counselor establishes a trusting relationship with the individual. Exploration involves discussing performance issues and identifying areas for improvement. Action planning focuses on creating a concrete plan for addressing these issues and setting goals for future performance.
Option Analysis: - Option A: Correct. The phases are rapport building, exploration, and action planning.
- Option B: Incorrect. Support building is not a phase in performance counseling.
- Option C: Incorrect. Explanation is not a phase in performance counseling.
- Option D: Incorrect. Accurate planning is not a phase in performance counseling.
Mnemonic: R.E.A. - Rapport, Explore, Act