Sensitivity training is not just specific "sensitivity" seminars where a speaker talks to the group about how, for example, not to sexually harass people. It also includes training on how to deal with difficult personalities, improve your emotional intelligence, deal with gossip, etc.

Advantages	Disadvantages
Prevents other parts of the business from becoming too independent	Local or junior managers are likely to much closer to customer needs
Easier to co-ordinate and control from the centre – e.g. with budgets	Lack of authority down the hierarchy may reduce manager motivation

Revenue, often referred to as sales or the top line, is the money received from normal business operations. Operating income is revenue (from the sale of goods or services) less operating expenses.

41.1 Trade Unions are voluntary organization of Workers as well as Employers formed to protect and promote the interest of their members. They are the most suitable organizations for balancing and improving the relations between the employer and the employees.