Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time and cost.

Health: Refers to the employees' freedom from physical or emotional illness.

Diversity means having a range of people with various racial, ethnic, socioeconomic, and cultural backgrounds and various lifestyles, experience, and interests. An equal representation of age, race, gender, socieconomic status, religion, and political perspectives in the patient population.